All purchases that are shipped standardly should arrive within 5-7 business days or sooner, based on shipping. Packages are picked up and shipped via USPS. Once tracking numbers are sent, they can take a minimum of 12-24 hours to be updated by USPS. If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. All shipping options except for USPS international orders come with insurance for the safety of your package.
After the order has shipped, ancien is no longer responsible for packages & how they are handled by the mail carrier; should an error occur, please contact the shipping provider (USPS) first, file a case before contacting us so we can open up a case with you. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, USPS mail transfers to your country, ground transportation strikes or delays once the package has left our premises.
If an item is damaged upon arrival, please contact us asap at ancienorders@gmail.com and include "DAMAGED Order [insert order # here]" in the subject line. Please send pictures of damaged items and proof of purchase.
If your package is lost (meaning USPS lost your package because they're humans who make mistakes), please contact us immediately & open up a case with them as well.
